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Trust & verification · Ghana

Every clinic verified by hand. Every time.

Health is too important for self-attestation. Before any clinic appears on DentaCue, our compliance team confirms their licence with MDC, visits the premises in person, and audits credentials. Annually, every clinic.

The 4-step verification process

  1. 01
    Document upload
    SLA · 24 hours

    Clinic submits MDC licence, premises certificate, owner ID, and at least two practitioner licences through ClinicOS.

  2. 02
    Regulator cross-check
    SLA · 3 business days

    We verify every licence number directly against the MDC register. Expired or invalid licences are flagged and escalated.

  3. 03
    Premises visit
    SLA · 5–7 business days

    A DentaCue compliance officer visits the clinic in person. Photos, sterilisation logs, and equipment are checked against the application.

  4. 04
    Verified status
    SLA · Live

    Once approved, the clinic gets the verified badge. Re-verification runs annually, plus on every licence renewal cycle.

Total SLA: 7 business days from full document upload

If we miss the SLA, the clinic's first month of ClinicOS is free. Compliance status is visible to clinics in real time on their dashboard.

The badges, explained

  • Verified

    Licence, premises, and identity all confirmed by DentaCue compliance.

  • Insurance accepted

    Has signed agreements with at least one major HMO. Insurance verified annually.

  • Top-rated

    4.7+ average rating with 50+ verified patient reviews. Recalculated monthly.

Regulators we work with

Aligned with Ghana's health authorities.

  • Medical & Dental Council, Ghana (MDC)
    Confirms all dentist and specialist licences
  • Data Protection Commission (DPC)
    Registered controller under Act 843
  • National Health Insurance Authority
    NHIS-compliant where applicable
  • Ministry of Health
    Premises licences tracked annually

How to report a clinic

If you've had an experience that violates our standards, tell us. Every report is reviewed within 48 hours by a clinical advisor.

  • Safety incident
    Suspected harm during treatment, infection control, or sterilisation concerns
    Report →
  • Pricing dispute
    Charges that don't match what was agreed during booking
    Report →
  • Verification fraud
    Reason to believe a clinic's credentials are misrepresented
    Report →
  • Privacy concern
    Patient data shared without consent
    Report →

For emergencies, call your local emergency number first. Then contact us at trust@dentacue.com or via WhatsApp.